Emergency Calls | Tableau Exchange

Emergency Calls

by Tableau


The Tableau Accelerator for Emergency Calls gives you a jumpstart on data-driven insights about calls for service. Local authorities and councils can use this Accelerator to better understand stations performance and improve their ability to meet citizen expectations.

Answer key business questions

  • What volume of calls for service do we have to manage?
  • What are the most common types of incidents?
  • Where do we operate the most?
  • How effective are our stations in handling a call for service?

Monitor and improve KPIs

  • Incidents
  • Time to Dispatch
  • Incidents in Dispatch SLA %
  • Time to En Route
  • Incidents in En Route SLA %
  • Time to Arrival
  • Incidents not in Dispatch SLA
  • Incidents not in En Route SLA
  • Incidents in Dispatch SLA
  • Incidents in En Route SLA
  • Time to Dispatch Target
  • Time to En Route Target
  • Distance
  • Time from En Route to Arrival
  • Time from Call to Arrival

Required attributes

  • Incident # (string)
  • Call Date Time (datetime)
  • Incident Type ← sample values: "Fire Alarm","Explosion","Vehicle Fire" etc.
  • Station (string)
  • Incident Description ← sample values: "Accidental activation fire alarm..." etc.
  • Country (string)
  • State (string)
  • Incident City (string)
  • Incident ZipCode (string)
  • Incident Latitude (numeric)
  • Incident Longitude (numeric)
  • Station City (string)
  • Station Zip Code (string)
  • Station Latitude (numeric)
  • Station Longitude (numeric)
  • Time to Dispatch (in sec) (numeric)
  • Time to Dispatch Target (in sec) (numeric)
  • Time to En Route (in sec) (numeric)
  • Time to En Route Target (in sec) (numeric)
  • Time to Arrival (in sec) (numeric)
  • Distance (numeric)

Tech Specifications

Supported Layouts

Security and Legal